Why did I receive a paid invoice?

You previously enabled auto pay (button looks like these below)       then your credit/debit card or bank account will be automatically debited when invoices are generated (this is normally the morning of the 26th of each month).

   

If you have changed your mind, please contact us and we will erase the payment method from your account, which will disable any future automatic debits from occurring. Be sure to uncheck this feature when making any future payments.

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• How to setup auto pay

  Once your full priced invoice arrives (this would be on the 26th of the month), you will find an option enable auto payments: When the box is "ticked" and you click "Make Payment", your settings will be saved. From then on, you will receive a paid ...

• Alternative Payment Methods

  We're pleased to offer multiple ways to pay your bill. Please review the options below and choose the one that is best for you: Any Bank Account: The Zelle network system allows for instant transfers between banks. There are hundreds of banks that ...

• Updating payment details

  It's fast and easy to update your credit/debit/ACH payment details on our customer portal. Simply login and click "View More" above the listing of your payment method(s). You may then update/change the details. An entirely different credit/debit/ACH ...

• Can I have more time to pay?

  Due to our pricing model being prepaid, we are forced to suspend your account if payment isn’t completed on your billing date. We offer a 24 hour grace period for all payments and provide several days notice.

• What is my first and second month's bill?

  Our billing is based on the calendar month. Your first payment will cover 30 days of service, based on your delivery date (or activation date if you are providing a SIM number for us to activate). Your second month will be prorated, meaning you will ...