General
Why did I receive a text about my data usage?
All plans feature NO throttling. Throttling is the practice of restricting data access to a slow, set amount. I'm on an unlimited plan. Why did I receive a text about my data usage? Carriers manages their network at certain times to ensure the ...
SMS or Device notice about 22GB or 50GB of usage
BLUE It looks like you’ve used 22GB or more of data overall in this usage cycle. After 22GB, you still get unlimited LTE/4G/5G data but may at times notice reduced speeds in areas with network congestion. Our blue plan offering is identical to all of ...
SIM reactivation policy
RED SIM may be reactivated within 1 year of service cancelation/suspension. BLUE SIM may not be used again after it has been canceled. May be reactivated if only suspended. PINK SIM may be reactivated within 90 days of service cancelation/suspension.
Antenna options
We recommend: For 5G Service: QuadMini: 4x4 MIMO For 4G Service: WeBoost 4G antennas + Adapters for WeBoost antenna (SMA female to TS9) Be sure to attach to a metal surface. This can be a vehicle, pie pan, etc. but must be used to radiate the signal. ...
APN Settings
If you have your own device and need to set the APN values, they are as follows: RED: vzwinternet BLUE: broadband PINK: fast.t-mobile.com
Help us to get you back online
In order to answer your request as quickly as possible we ask that you respond to the email acknowledgement and inform us of the following: 1. Please remove the battery (on models that the battery is removable) and remove the power cable. After 30 ...
Cellular/signal boosters
In some situations, they can be lifesavers, making a finicky signal usable enough to get online to surf the web, get work done, or even stream video. However, in many other situations boosters might not make a difference at all... or might even ...