In order to answer your request as quickly as possible we ask that you respond to the email acknowledgement and inform us of the following:
1. Please remove the battery (on models that the battery is removable) and remove the power cable.
Wait 30 seconds reinstall the battery and/or power cord.
2. If you are still without acceptable service, the next step is a factory reset. (please review your
device manual)
3. Device not powering on? Is your device plugged into a powered outlet? Plug a lamp or other device into the outlet to make sure it's working.
4. Is the power cord to your device properly seated and powered properly?