Troubleshooting
Check for network outages
Cellular network outages can occur due to a variety of reasons, ranging from technical issues, maintenance activities to natural disasters. Additionally, extreme weather conditions, such as hurricanes, earthquakes, or severe storms, can damage ...
Smart home devices won't connect to internet
1: Change WiFi frequency Following the manual, page 11, connect to the web administration for your hotspot. Choose "Settings" then "WiFi/Basic", page 18 of manual. Set the Wi-Fi Band to 2.4ghz Ensure Privacy Separator and SSID Stealth are both set to ...
Linkzone 2 reset
The first step is this: https://www.t-mobile.com/support/tutorials?page=device/alcatel/linkzone-2/topic/software-updates-amp-backup/how-to-perform-a-factory-reset/1 If that does not work, then please follow these steps carefully: Remove the battery ...
Invalid SIM or No SIM error
As SIM cards have shrunk, the points of connection between the SIM and device have become smaller. This means that simply pressing the SIM in "all the way" can sometimes miss the delicate connection between the two. Sometimes, simply pulling back the ...
Roku & Roku connected TV have no internet
Instructions for T9 device are located at the end of this article 1: Restart your hotspot When hotspot comes back up, restart your Roku, Settings > System > Restart system When Roku comes back up, Settings > Network > Set up connection 2: Change WiFi ...
WiFi signal not reaching devices
For larger homes, the WiFi antennas built into your hotspot/router may not travel far enough to reach everywhere. A simple WiFi signal extender like one of these top 5 units from Amazon can amplify the signal and get it where it needs to go. Place ...
Failed to obtain IP address
Your hotspot/router assigns an IP address to any connecting device. Your device must obtain this address to be able to connect to it. This message means that there is an IP configuration failure, and the device is unable to join a Wi-Fi network. This ...
SIM Error / SIM Not Installed
Power your device off, remove the power cord and battery. Take out the SIM card and put it back again. Some routers have a metal cover that clicks in to hold a SIM down, try adding a small cut out piece of paper to add resistance and help the ...
Battery swelling (expanding)
Here are some usage habits that tend to cause battery swelling, due to a combination of internal charging mechanisms and exposure to prolonged heat: Leaving a hotspot constantly plugged into power, and never allowing the battery to drain and ...
What are my internet speeds?
Please utilize our Speed Test powered by speedtest.net. This will log your results so we may review them if you need to contact us for assistance.
Monthly data usage has been reached
If you are receiving this message, your device is programmed from the factory with a set amount of data, it will function normally past this amount. Although you may safely ignore this message, you may find the device stops transferring data (locked ...
No Service / No Signal
We certainly understand how essential internet service is and ask that you please take the time to try these steps. We know... "powering it off and back on won't work" but it really does help with most issues, we promise. 1. Please remove the battery ...
Poor signal/speeds
SPEEDS Are the poor speeds/signals compared to your prior speeds in this same exact location or have they always been this slow? Are you located in a community that experiences a large influx of "snow birds" or visitors? Each cellular tower has a ...