General
Updating payment details
It's fast and easy to update your credit/debit/ACH payment details on our customer portal. Simply login and click "View More" above the listing of your payment method(s). You may then update/change the details. An entirely different credit/debit/ACH ...
Alternative device options & routers
We highly recommend utilizing an official hotspot/MiFi/router device that is sold by the network provider you wish to have service on. We have experience with these devices and are able to help you with troubleshooting on theses devices only. Devices ...
Why did I receive a paid invoice?
You previously enabled auto pay (button looks like these below) then your credit/debit card or bank account will be automatically debited when invoices are generated (this is normally the morning of the 26th of each month). If you have ...
What is my first and second month's bill?
Our billing is based on the calendar month. Your first payment will cover 30 days of service, based on your delivery date (or activation date if you are providing a SIM number for us to activate). Your second month will be prorated, meaning you will ...
Can I have more time to pay?
Due to our pricing model being prepaid, we are forced to suspend your account if payment isn’t completed on your billing date. We offer a 24 hour grace period for all payments and provide several days notice.
Can I suspend service?
Yes, We understand there may be times where you will not need service. Simply let us know you wish to cancel and when you are plan to restart the service. Most of the time we will be able to reactivate the same SIM card you have (see SIM policy). If ...
Network Management
All plans feature NO throttling. Throttling is the practice of restricting data access to a slow, set amount. This is normally 128kbps (think dialup speeds). Since cellular data access is a shared, limited resource, all carriers have some sort of ...
Refund Policy
Within 72 hours of delivery you may contact us to cancel service for a full refund. Devices must be returned in the same condition, at your expense. After 72 hours of delivery, service fees are non refundable. Buy back program: Refund for device if ...
Terms of Service
No throttle, ever. In the unlikely event of a carrier discontinuing or throttling unlimited data service you will be provided a refund for any unused days of the month, upon request. Unlimited data, our acceptable usage limit is 800GB. (This is many ...
Alternative Payment Methods
We're pleased to offer multiple ways to pay your bill. Please review the options below and choose the one that is best for you: Any Bank Account: The Zelle network system allows for instant transfers between banks. There are hundreds of banks that ...
Cancelation policies
Our service is billed by calendar month. All services are prepaid and require no credit check. You may contact us and request cancelation at any time, prepaid service is non refundable unless a verified full service outage has occurred for over 24 ...
How to setup auto pay
Once your full priced invoice arrives (this would be on the 26th of the month), you will find an option enable auto payments: When the box is "ticked" and you click "Make Payment", your settings will be saved. From then on, you will receive a paid ...