We certainly understand how essential internet service is and ask that you please take the time to try these steps. We know... "powering it off and back on won't work" but it really does help with most issues, we promise.
1. Please remove the battery (on models that the battery is removable and remove the power cable. After 30 seconds, reinstall the battery and power cord.
2. If you are still without service, the next step is a factory reset. This will have your device settings back to what they were when it arrived to you. So your Wi-Fi name and password will need to be customized again (if you modified them from what they were). See the
manual for your device for full instructions.
3. Is this a location you normally have service in? Not all locations have service, if you have recently moved into this location, please consult the service provider coverage maps.
4. It is very rare for a full network outage. But they do occur, this means that the tower that serves your area has a full outage (no voice & data) or a partial outage (no data or no LTE/4G/5G). These outages normally get repaired in less than 24 hours. Check for this
here.
We ask that you take your device and test it 2-4 miles away from your current location. This will allow us to narrow down if this is the cause. Once you have got away from your location you will connect to the next tower. If you then have service, it will let us know the tower is down and we can get an ETA on repair.
Contact us with the exact address where you are without service and we will investigate.
If going away from your location doesn't work, then we would most likely be looking at a device defect. If you purchased the device from our company,
contact us for warranty exchange information. If you purchased the device on your own, you may contact us for current device availability or acquire a new device on your own.