Do I own the account & device?
You do not own or control the account. It will remain the property of our company. Your monthly payment allows you to use the service.
Most devices are yours to keep and can be returned to us for a partial refund, kept to use in the future, or sold on your own. We also offer some devices that are leased and you may return the device back to us for a partial refund or dispose/recycle the device (it is locked to our account and can not be reused).
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Alternative device options & routers
We highly recommend utilizing an official hotspot/MiFi/router device that is sold by the network provider you wish to have service on. We have experience with these devices and are able to help you with troubleshooting on theses devices only. Devices ...
Any unlocked device will work.. right?!?
Sometimes yes, sometimes NO. You pay a monthly fee for unlimited high speed data, don't miss out on receiving the best signal and speeds. We are happy to help you compare devices, even if you don't purchase your device from us. Let's show you an ...
Do I need an external antenna / device with antenna ports?
If you are located in an area of good/fair/excellent signal, then the answer is a resounding NO! Why? Your device has anywhere from 4 to 16 internal MIMO antennas. If you connect two single antennas, you have significantly decreased the speeds ...
How many devices can I connect?
Each device is different. But they are a minimum of 10 devices up to 250 devices depending on model. Please refer to our to the product manual for each device to determine this amount.
Can I have more time to pay?
Due to our pricing model being prepaid, we are forced to suspend your account if payment isn’t completed on your billing date. We offer a 24 hour grace period for all payments and provide several days notice.