Do I own the account & device?
You do not own or control the account. It will remain the property of our company. Your monthly payment allows you to use the service.
Most devices are yours to keep and can be returned to us for a partial refund, kept to use in the future, or sold on your own. We also offer some devices that are leased and you may return the device back to us for a partial refund or dispose/recycle the device (it is locked to our account and can not be reused).
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Alternative device options & routers
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Any device will work.. right?!?
Sometimes yes, sometimes NO. You pay a monthly fee for unlimited high speed data, don't miss out on receiving the best signal and speeds. If you purchase a device with AT&T branding on it, and insert a Verizon SIM, it will NOT connect, if it has not ...
Do I need an external antenna / device with antenna ports?
If you are located in an area of good/fair/excellent signal, then the answer is a resounding NO! Why? Your device has anywhere from 4 to 16 internal MIMO antennas. If you connect two single antennas, you have significantly decreased the speeds ...
Choosing your own equipment
While JMS Internet offers multiple hotspot and router solutions that are certified for use on the cellular networks of your choosing, we understand some customers would prefer to select other equipment. This document was prepared to help you become a ...
How many devices can I connect?
Each device is different. But they are a minimum of 10 devices up to 250 devices depending on model. Please refer to our to the product manual for each device to determine this amount.