Can you guarantee uninterrupted service?
The only way your service would be interrupted is if your signal is not strong enough or you didn’t pay your bill. However, with anything, there may be extreme circumstances beyond our control like a cell tower getting struck by lightning, for example. Network outages that we can verify with the carrier, will be credited back to you for any outage over 24 hours.
If any hotspot purchased from us stops working (not due to physical/electrical damage), we will be happy to troubleshoot with you to figure it out and get you back up and running!
Can I suspend service?
Yes, We understand there may be times where you will not need service. Simply let us know you wish to cancel and when you are plan to restart the service. Most of the time we will be able to reactivate the same SIM card you have (see SIM policy). If ...
Terms of Service
No throttle, ever. In the unlikely event of a carrier discontinuing or throttling unlimited data service you will be provided a refund for any unused days of the month, upon request. Unlimited data, our acceptable usage limit is 800GB. (This is many ...
Are there any minimum service commitments?
Due to the costs and labor required to setup new accounts and equipment, we are currently only accepting new clients that commit to three months of service. If an emergency or poor/no service prevents you from staying for three months, we will waive ...
Do you offer voice calling service?
No, our services are data only. But, you can still easily communicate via voice and/or video with the following free methods: 1. Use Wi-Fi calling with your existing phone when connected to our data service. Instructions for Android & iOS. 2. Use ...
Any contracts? Credit checks?
All of our plans require no contract and no credit checks! Yes, these are month to month plans. Each payment prepays your next 30 days. You may cancel your subscription with us at anytime by simply notifying us before your next payment date. ...