The only way your service would be interrupted is if your signal is not strong enough or you didn’t pay your bill. However, with anything, there may be extreme circumstances beyond our control like a cell tower getting struck by lightning, for example. Network outages that we can verify with the carrier, will be credited back to you for any outage over 24 hours.

If any hotspot purchased from us stops working (not due to physical/electrical damage), we will be happy to troubleshoot with you to figure it out and get you back up and running!