Can I suspend service?

Can I suspend service?

Yes, We understand there may be times where you will not need service. Simply let us know you wish to cancel and when you are plan to restart the service. Most of the time we will be able to reactivate the same SIM card you have (see SIM policy). If not we can ship out a new sim card for $10.

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    • Can you guarantee uninterrupted service?

      The only way your service would be interrupted is if your signal is not strong enough or you didn’t pay your bill. However, with anything, there may be extreme circumstances beyond our control like a cell tower getting struck by lightning, for ...

    • Are there any minimum service commitments?

      Due to the costs and labor required to setup new accounts and equipment, we are currently only accepting new clients that commit to three months of service. If an emergency or poor/no service prevents you from staying for three months, we will waive ...

    • Do you offer voice calling service?

      No, our services are data only. But, you can still easily communicate via voice and/or video with the following free methods: 1. Use Wi-Fi calling with your existing phone when connected to our data service. Instructions for Android & iOS. 2. Use ...

    • Can I have more time to pay?

      Due to our pricing model being prepaid, we are forced to suspend your account if payment isn’t completed on your billing date. We offer a 24 hour grace period for all payments and provide several days notice.